FAQs

  • When an order is placed, it can take up to 10 days to be shipped out and processed for delivery.

    In general, with our free shipping option, shipping approximately takes between 4-14 days, but overall the delivery time for your order can vary depending on several factors, including the weight, stock and volume of the product(s) you have selected, and of course your location since we do worldwide shipping. We have multiple different inventory locations for different sets of products which is something to consider as well.

    To get a more specific estimate for your delivery, please refer to the tracking information provided in your order confirmation email or contact our customer support team. Generally, we strive to deliver orders as quickly as possible and we can provide estimated delivery times if you’re feeling uncertain about your order. If you have any concerns or need further assistance, don't hesitate to reach out to us, and we'll be happy to help.

  • The most common payment methods we accept include:

    Credit and Debit Cards: We typically accept major credit and debit cards, such as Visa, MasterCard, American Express, and Discover.

    Digital Wallets: We may also support digital wallet services like Apple Pay, Google Pay, and Samsung Pay for quick and easy transactions.

  • At Futbol Apparel, we take your privacy and security seriously. This Privacy and Security Policy is designed to help you understand how we collect, use, and protect your personal information, as well as how we secure your online transactions.

    Information We Collect:

    • Personal Information: When you make a purchase or create an account, we may collect personal information such as your name, email address, shipping address, and phone number.

    • Payment Information: To process your orders, we collect payment details, including credit card numbers, billing addresses, and other financial information. This information is encrypted and securely processed.

    • Order History: We keep a record of your purchase history, which helps us provide better customer service and allows you to review your past orders.

    • Device and Browsing Information: We may collect data about the device you use to access our website, your IP address, and information about your browsing history.

    How We Use Your Information:

    • Order Processing: We use your personal and payment information to process your orders, provide customer support, and keep you informed about the status of your purchases.

    • Account Management: Your account information helps you manage your orders, preferences, and personalize your shopping experience.

    • Communication: With your consent, we may send you updates, promotional offers, and newsletters. You can opt out of these communications at any time.

    • Improvement of Services: We use data about your browsing habits and purchase history to enhance our website and offerings.

    Data Security:

    • Encryption: We use industry-standard encryption technologies to protect your personal and payment information. Our secure checkout process ensures that your data is transmitted securely.

    • Access Control: Access to your personal data is restricted to authorized personnel only. We regularly review and update our access controls to prevent unauthorized access.

    • Regular Security Audits: We conduct security audits and vulnerability assessments to ensure the safety of your information.

    Cookies and Tracking:

    We use cookies and similar technologies to enhance your browsing experience, personalize content, and track website traffic. You can manage your cookie preferences through your browser settings.

    Third-Party Services:

    We may use third-party services for analytics, payment processing, and other functions. These services may have their own privacy policies. We recommend reviewing their policies for a comprehensive understanding of how your data is handled.

    Your Choices:

    You have the right to access, update, or delete your personal information from our records. If you have any questions or concerns about your data, please contact our customer support team.

    Updates to this Policy:

    We may update this Privacy and Security Policy from time to time to reflect changes in our practices or for legal compliance. We will post any updates on this page, and the effective date will be revised accordingly.

    Contact Us:

    If you have questions or require further information about our privacy and security practices, please contact us at futbolappareluk@gmail.com

    By using our website and services, you agree to this Privacy and Security Policy. We are committed to protecting your information and ensuring a secure and enjoyable shopping experience at Futbol Apparel

  • Here at Futbol Apparel, we understand that sometimes, items may not meet your expectations. Our refunds policy is designed to make the process as straightforward as possible for you.

    Key Points:

    • Eligibility: To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Please retain the original packing slip or order confirmation for reference. It’s important to send pictures and even videos of the items received for this reason, when requesting a return via email.

    • Exclusions: Some items may not be eligible for return due to hygiene or safety reasons. Please check the product description for specific return eligibility details.

    • Refund or Replacement: Upon receiving and inspecting the returned item, we will process your refund or send out a replacement, as per your preference and the availability of the item.

    • Refund Timeframe: Refunds are typically processed within 7 business days after a refund request has been received for the item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

    Please Note:

    • If you received a damaged or defective item, please contact our customer support immediately. We will provide instructions for resolving the issue promptly.

    • Please inspect your order upon delivery and report any discrepancies or issues as soon as possible.

    Our aim is to ensure your satisfaction with your purchase. If you have any questions or require further assistance with our returns policy, don't hesitate to reach out to our customer support team at futbolappareluk@gmail.com. We're here to help you through the process and address any concerns you may have.