Privacy policy.

Here at Futbol Apparel, we understand that sometimes, items may not meet your expectations. Our refunds policy is designed to make the process as straightforward as possible for you.

Key Points:

• Eligibility:

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Please retain the original packing slip or order confirmation for reference. It’s important to send pictures and even videos of the items received for this reason, when requesting a return via email.

• Exclusions:

Certain items may not be eligible for return due to hygiene or safety reasons. Please check the product description for specific return eligibility details.

• Refund or Replacement:

Upon receiving and inspecting the returned item, we will process your refund or send out a replacement, as per your preference and the availability of the item.

• Refund Timeframe:

When you receive an item, you have a 14-day window to request for a refund. Refunds are typically processed within 3 - 5 business days after a refund request has been received for the item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Please Note:

If you received a damaged or defective item, please contact our customer support immediately. We will provide instructions for resolving the issue promptly.

Please inspect your order upon delivery and report any discrepancies or issues as soon as possible.

Our aim is to ensure your satisfaction with your purchase. If you have any questions or require further assistance with our returns policy, don't hesitate to reach out to our customer support team at futbolapparelofficial@gmail.com. We're here to help you through the process and address any concerns you may have.